Frequently Asked Questions

COMMON FAQ

What is Scent Work University?

Scent Work University is an online dog training platform that focuses on all things Scent Work! We offer online courses, webinars, seminars, virtual events and eBooks to give you all the information you need to be successful in Scent Work!

I only want to play for fun...is this for me?

YES! At Scent Work University, we understand there are two separate elements of Scent Work: Scent Work the GAME and Scent Work the SPORT. Honestly, every dog everywhere should be playing Scent Work the GAME, but only some dog and handler teams would enjoy, or would be suitable, to participate in Scent Work the SPORT.

With this in mind, we offer courses that can help everyone, from the handler who is simply looking for a way to fulfill their dog's life, to the competitor who wants to improve their trialing experience.

Does online dog training really work?

We completely understand your hesitation. After all, shouldn't dog training be done in person?!

In developing the courses for SWU, our goal was to provide high-quality instruction that not only provided the steps to complete a particular exercise, but would also promote the learner (you) to understand why an exercise was being done, and how adjustments could be made for each individual dog. All the courses offered at SWU are based off in-person group training courses, and we are extremely proud of our incredibly talented instructors who take great pride in being a teacher, first and foremost.

One of the biggest advantages of online dog training is you having access to so many talented instructors, regardless of where you live! Then there is the convenience factor. No longer do you have to try to squeeze a group class into your already hectic schedule. The days of rushing home from work, grabbing the dog, sitting in traffic to dash into class frazzled, stressed and worn out are a thing of the past. With SWU, you can go through the material at your own pace, and when it works best for you. By offering both a Student and Self-Taught enrollment option, SWU allows you to decide the type of experience you prefer: an intensive instructor interaction or something more relaxed and low-key. It is entirely up to you.

Online dog training is a wonderful option, and we hope SWU will provide a helpful service to as many dogs and handlers as possible!

What training method do you use?

Great question! While Scent Work University does feature a variety of highly qualified instructors who may approach the subject of Scent Work from different angles, all courses will be taught using positive reinforcement and reward-based training techniques.

For our Foundation Sniffing Program, we start the dogs off with hunting for food, otherwise known as primary, to help cement their understanding of the game, to build their drive and enthusiasm while also setting them up to succeed.

Our other programs may use a variety of reinforcers, and handlers are always urged to find and use what works best for their own individual dog.

Do you offer in-person training?

Scent Work University concentrates on providing virtual training services, but several of our instructors do indeed offer in-person training.

You may see a listing of the instructors who offer in-person training services here.

If you wish to work with one of our instructors virtually, we offer video reviews and Zoom consultations.

How do I stay informed?

Great question! There are a couple of different ways you can do this. The easiest is to subscribe to the SWU mailing list. We send out notifications when new courses and webinars are offered and open for enrollment.

Another option is to follow us on social media. We have a Facebook Page, Facebook Group, Instagram, LinkedIn and we are also active on YouTube.

Of course, you are always more than welcome to contact us directly at if you have a question.

WEBINARS AND COURSES

How long are the webinars?

Our webinars are typically 90 minutes in length. We occasionally offer webinars that are 45 minutes in length.

The length will be clearly noted in the details for the given webinar.

I registered for a live webinar, will I also receive access to the webinar replay?

Yes! When you register for a live webinar, you will receive free and continual access to the fully edited webinar replay afterwards.

I missed the live webinar, can I still order the replay?

YES! We offer replay versions of all our live webinars and you may order these replays at any time.

See a full listing of our extensive webinar replay library here.

How long are your courses?

Our courses range from a single topic with several modules, to 2, 4 and 6-week progressive courses. When you enroll in one of our online courses, you will enjoy continual access to the course material.

How much do the courses cost?

The cost of the course depends on the length of the course and the enrollment type.

There are two enrollment types: Student and Self-Taught.

The total cost of the course and what is included will be clearly noted on the individual course page.

What will be covered in the course?

This depends on the course. Each course will include both a Course Details and Course Outline section, so you can see what exactly will be covered, and if the course is good match for both you and your dog.

Is there a limit to how many courses enroll in?

No! You may enroll in as many courses as you wish!

We do recommend participants who are interested in enrolling as Students limit themselves to 3 courses per dog. This will help ensure the dog does not get overwhelmed or confused.

Will I receive a Certificate of Completion?

For our online courses, Students who complete the entire course and submit the "Request Certificate" form will receive a Certificate of Completion via email.

For our online webinars, if after completing the webinar replay you submit the "Request CEUS" form, we will email you a Certificate of Completion.

Which presentations are approved for CEUs?
How do I request CEUs?

A secret word will be provided during the presentation for any CEU-eligible webinars or events. Take note of the secret word, which will be needed when requesting CEUs.

If you attend the presentation live, you will be provided with a “Request CEUs” form at the end of the presentation.

If you watch the presentation as a replay, the “Request CEUs’ form can be found as the last entry in the course player.

Complete the “Request CEUs” form. If the secret word is correct, you will receive a Certificate of Completion from Scent Work University. The next steps vary by organization.

NACSW CEUs: You will upload the Certificate of Completion to the “Files” section of the NACSW instructor portal.

CPDT CEUs: Scent Work University will submit your CEUs to CPDT on your behalf.

KPA CEUs: You will receive an email from Scent Work University with an “Event Code” that you must submit through your KPA instructor account.

How do I provide feedback?

We want to hear from you! At the end of every course there will be a short feedback form that you may fill out. When you do, we will send you a thank you gift!

I have a topic suggestion, who do I contact?

Fabulous, we would love to hear from you! Please submit any course ideas or suggestions to dianna@scentworku.com and we will then send you a thank you gift!

STUDENT SESSIONS

What is the difference between the Student and Self-Taught enrollment options?

Great question!

The Student enrollment option is an intensive learning experience. Students will submit videos for the instructor to review each week, and will then discuss these videos in weekly live Zoom classes. This class will be recorded and posted to the course player.

The Self-Taught enrollment option grants full and continual access to the pre-recorded course content. This allows you to go through the material at your own pace and when it works best for your schedule. This enrollment option does not include any instructor feedback. However, video reviews or Zoom consultations may be ordered separately for an additional fee at any time.

I'm a Student, where do I submit videos?

Videos will be posted to a Student Group on the Scent Work U Community site. Upon enrolling as a Student, you will receive an email with instructions outlining how to access this Student Group and submit your weekly homework and videos.

Can I submit videos for more than one dog?

Great question! If you wish to go through a course with more than one dog, please email Dianna and she will design a custom solution for you.

SEMINARS, EVENTS AND EBOOKS

How long are the seminars and virtual events?

Our seminars and virtual events can range in length but are typically 3 hours in length.

The length of a given seminar or virtual event will be clearly noted on the information page for that given offering.

What are the benefits of attending a seminar or virtual event?

There are many!

When you attend a live seminar, you will have the opportunity to ask the speaker questions in real-time. Additionally, you will receive free and continual access to the fully edited seminar replay.

Furthermore, attending a virtual seminar is less costly than attending in-person as there is no need for lodging, gas, food or dog boarding costs.

If you cannot attend the live seminar or miss the live event, no worries! We offer replays of all our live seminars, which you may order at any time.

For our live virtual events, these are typically roundtables with several experienced professionals. Attending live affords you the opportunity to ask all of them questions in real-time, an outstanding learning opportunity!

Do you offer hardcopy versions of your eBooks?

Unfortunately, no. Our eBooks are only available in digital format. You may download the eBook onto your device and print it out from there.

We should note, however, we do release new and updated versions of our eBooks from time-to-time. Thus, when you order an eBook, you will receive any updated versions for free!

MEMBERSHIP

I am a Member, how do I use the member discount?

The member discount will be automatically applied on the checkout screen.

Enter the email address you used to purchase the membership in the EMAIL box on the checkout screen. You should then see the member discount automatically applied to your order.

How do I access member-only events?

As a Member, you will receive a reminder email 1 day and 1 hour before any live member-only events. Click the link provided in the email to join the live event and participate in the chat.

All live member-only events are recorded and the replays are posted to the Member Hub on the Scent Work U Community site.

PAYMENTS AND REFUNDS

How do I submit payment?

We are all about offering choices. You may submit your payment securely via credit card.

Scent Work University does not store your credit card information.

Are there any refunds?

There are no refunds once an online course has begun. Special consideration will be given due to dog or handler injury or death. Please direct these inquiries to refund@scentworku.com.

Are results guaranteed?

No. As with all dog training services, the results hinge on a multitude of variables. These include the physical and behavioral status of the dog as well as the frequency, consistency and proficiency in which the training is conducted. It would be unethical and improper for SWU to guarantee results for any of our courses.

For how long do I have access to the material?

You will have full and continual access to any of the online courses, seminars, webinars or eBooks you enroll in.

This means there are no deadlines, cut-off dates or expiration dates to worry about. You may go through the material as often and for as long as you wish.

TECHNICAL SUPPORT

How do I rewatch the webinar replay?

The wonderful thing about enjoying continual access to your enrollments is you can go through the material multiple times. This includes the webinar replays.

Here is a quick tutorial video demonstrating how you may rewatch a webinar replay.

How do I access my course?

You may login to your account and access all your online enrollments, including your courses.

Here is a short tutorial video showing how easy it is.

What devices can I view my course on?

All of them!

You may view your online courses on your desktop and laptop computers, tablets and mobile devices.

My login is not working on the Community site. How do I log in?

No worries, this is a common issue.

We use two different websites to provide our online dog training services:

Scent Work University site: this is where you enrollments are hosted.

Scent Work U Community site: this is where we host the Community, Monthly Challenge, Student Groups and Member Hub.

These two websites do not talk to one another. You cannot use your Scent Work University login credentials for the Scent Work U Community site.

Contact Dianna at dianna@scentworku.com and she will send you a link to create a new account on the Scent Work U Community site.

I have a technical issue not listed here, who do I contact?

We are always happy to help you! Contact us at dianna@scentworku.com and we will work on finding a solution as quickly as possible.